In a world where everyone is online, the costs of non-digitalization are too high to ignore. And this is true for businesses of any size and complexity. So, if you think your business is too small for advanced digital improvements, you might be missing out on lots of opportunities.
There's no one best logistics software for all delivery operations since all of them vary in size, cargo and fleet specifications, driver capacity, and many other characteristics.
Even within the same business segment companies have completely different needs depending on the services provided. Pickup and delivery support, time slots, and type of delivery are just a few of them.
However, in 100% of cases, logistics software makes things easier. How?
By streamlining business processes and boosting overall productivity. Furthermore, logistics software development makes it possible to:
And so much more.
The best way to decide on logistics software is by business size rather than industry. In this blog post, we will focus on small and medium businesses as well as their major needs.
Understanding small businesses’ logistics needs
Let’s consider the most common small businesses’ logistics needs.
1. Fast implementation
Logistics software for small enterprises needs to be intuitive, fast, and easily integrated into existing systems.
2. Accessible systems
Small businesses may have very limited capacity in terms of fleet and courier staff. They might even choose to work with contract drivers and their personal vehicles used to conduct deliveries, collections, or field services.
That is where accessibility becomes a key requirement. Where all interfaces and solutions - including the driver app - are smooth and accessible for everyone, yet packed with features for tracking and fleet management.
3. Flexibility
Flexibility is another key requirement small business logistics operations share. In this case, we mainly refer to small&medium business budget constraints vs. the capacity to scale.
There are two possible logistics management software pricing strategies:
While the choice is simple for those whose logistics processes are well established, others may find it difficult to commit to only one pricing model for the long-term.
The best logistics software for small businesses will consider this need and offer much flexibility in pricing.
4. Value for money
Speaking of financial benefits, budget constraints will always be a challenge for small logistics operations. However, you can get all the value for money that you desire.
Make use of customization options and choose your key features wisely. Small businesses need to be extra mindful of hidden fees and pricy upgrades.
5. Transparency
Transparency is necessary for any supply chain management process. In the case of small businesses’ logistics processes, the need for transparency is driven by the need to save time.
Dispatcher’s time - real-time tracking of all drivers.
Customers' time - live tracking & ETA.
Manager's time - analytics & paperless operations.
Transparency determines customer satisfaction and the speed of order fulfillment. By investing in logistics software that prioritizes transparency, small businesses can gain extra time and save the extra money they need.
These were the five main SMB logistics needs. Now, let's go over some of the solutions and benefits offered by logistics software.
Automated logistics processes for small businesses. Key benefits
To grow and survive in the local competition, small and medium businesses need to offer excellence in everything: from daily internal processes to post-delivery communication with their clients. Let’s see how logistics software already does half of the great work:
1. Automation of manual processes
Logistics software for small businesses can handle complex analytical tasks that usually require manual work. Such include:
When done automatically, all those tasks not only take less time but also avoid most human errors.
2. Eliminating human errors
Automating analytical tasks and calculations (such as calculating discounts for a wholesale customer or estimating the weight load for the next truck) prevents possible human error.
3. Propper planning and execution
Logistics software streamlines even the smallest business processes and ensures timely execution. Users get tools that generate precise automated calculations, analytics, and control over daily operations.
4. Data security
No more damaged, lost, or stolen documents! Logistics software encrypts your business data, and all your business information is secure.
5. Customer satisfaction
Improved customer service is a logical result of all the benefits listed above. Timely and high-quality service makes customers happy. Happy customers become your permanent clients and recommend you to other potential customers.
What is the best logistics software for small businesses?
The list of possible logistics solutions is lengthy. What works for other businesses in your niche, might not work for you at all.
Most logistics software solutions are aimed at optimizing your processes. But which one to choose?
Businesses can opt for pre-made logistics solutions offered as SaaS—software as a service—This solution has definite advantages (lower price) and some disadvantages (necessity to adjust company processes to the steps hardcoded in the software, it’s a “rented” software product).
Another option is a custom logistics solution designed specifically for your needs. It might be true that the price of such is higher, but market leaders keep repeating it’s worth the investment, especially for a long-term solution. A great advantage of a custom solution is that it takes your specific company needs into account, while you also decide on how your UI and UX design will look like. With custom software, you get a unique application and a team that supports your software whenever you need to adjust the application.
At Utah Tech Labs, we speak from experience. We help small businesses upgrade their logistics and save costs, time, and efforts incurred in managing logistics processes. Let’s work as a team – contact page.
For free consultation about logistics software for small and medium businesses click here.
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View the full presentation:
2023-04-19
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